Return & Refund Policy

Sand + Fog wants you to be fully satisfied with every purchase of our candles, aromas, personal care products, perfumes, diffusers, and related items. Here is the detailed process to return items and obtain refunds when eligible.

Return Eligibility and Timeframe

You have 30 days from the date your order ships to request a return. To qualify, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, returns of opened or used products are only accepted if there is a manufacturing defect.

Items That Cannot Be Returned

• Products that have been opened or used
• Items labeled as final sale or limited edition

If you are unsure whether your item can be returned, please contact us before sending it back. We will verify eligibility and provide guidance.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, notify Sand + Fog within 7 days of delivery. Please include a photograph showing the issue. In these circumstances, we cover the return shipping cost, and you may choose between a replacement or a refund.

How to Start a Return

1. Reach out to us through our contact page with your order number and specify the items you wish to return.
2. Wait for authorization and return instructions before sending anything back to Sand + Fog.

Return Shipping Costs

Unless the return is due to defective products or an error made by Sand + Fog, you are responsible for return shipping fees. To protect your refund, please ship using a trackable method, as we cannot reimburse items lost in transit.

Refunds

Once we receive and inspect the returned products, refunds will be issued to your original payment method. This process generally takes 5-10 business days depending on your bank or card issuer. You will receive an email confirmation once your refund has been processed.

Exchanges

If you prefer an exchange for a different scent or product, inform us when initiating your return. Exchanges are subject to stock availability. If the new item costs more, we will provide a payment link for the difference. If it costs less, we will refund you the price difference.

Fragrance Preferences

Since fragrance is a personal preference, products you simply do not like are not considered defective. If you want guidance before ordering, please contact us so we can help you select items you will enjoy.

Contact Sand + Fog

If you have any questions about this policy or need help with a return or exchange, please contact us through our contact page or email lesliekeelingecj@outlook.com. We are dedicated to making your Sand + Fog experience a positive one.