Shipping Policy for Sand + Fog
Order Processing
Sand + Fog processes all orders within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day. During peak seasons or special promotions, please allow an additional 1-2 business days for order processing.
Shipping Destinations
We ship primarily within the United States. If you live outside our standard shipping zones and wish to place an order, please contact us directly by email at lesliekeelingecj@outlook.com to discuss possible special shipping arrangements.
Shipping Methods and Delivery Times
- Standard Shipping: Delivered via UPS Ground from California. Delivery typically takes 2-9 business days after your order has been dispatched. Actual transit times vary by location within the U.S.
- Expedited Shipping: Available for most domestic orders. Fees for expedited options are calculated and shown at checkout.
Orders totaling over $75 qualify for free standard shipping. Your shopping cart will indicate when you have reached this threshold.
Shipping Fees
Shipping costs depend on your selected shipping method and destination. These fees are calculated and displayed during the checkout process before you complete your purchase.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow a few hours for the tracking information to become active in the carrier’s system. You may also log in to your Sand + Fog account to check your order status and track your shipment.
International Shipping
International delivery times vary widely based on the destination and customs processing. Customs fees, import duties, and taxes are the sole responsibility of the recipient. Sand + Fog cannot collect, predict, or reimburse these additional charges. We recommend checking with your local customs office if you have questions about potential fees before ordering.
Lost or Delayed Packages
If your tracking shows no movement for an extended time, please contact us promptly at lesliekeelingecj@outlook.com. We will help open a case with the carrier. If a package is confirmed lost, you may opt for either a replacement shipment or a refund.
Address Accuracy
To avoid delays or missed deliveries, please carefully verify your shipping address at checkout. If you discover an error after placing your order, contact us immediately. We can only change the shipping address if your order has not yet shipped. Once the order is in transit, you must work directly with the carrier to update delivery details.
Damaged Items
If your package arrives with visible damage, please take photos of the condition before opening it. Should any contents be damaged, contact Sand + Fog within 7 days of receipt so we can assist you with a resolution.